Policies – avyaami

Privacy Policy

This privacy policy (“Policy”) relates to the manner in which AVYAAMI (“we”, “us”, “our”) uses, handles, and processes the data that you provide us in connection with using the products or services we offer, including our website www.avyaamijewels.com. By using this website or availing goods or services offered by us, you agree to the terms and conditions of this Policy, and consent to our use, storage, disclosure, and transfer of your information or data in the manner described in this Policy.

We are committed to ensuring that your privacy is protected in accordance with applicable laws and regulations. We urge you to acquaint yourself with this Policy to familiarise yourself with the manner in which your data is being handled by us.

AVYAAMI may change this Policy periodically, and we urge you to check this page for the latest version of the Policy in order to keep yourself updated.

What Data Is Being Collected

We may collect the following information from you:

Name
Contact information, including address, phone number, and email address
Demographic information, preferences, or interests, including jewellery style, metal, and stone preferences
Order details including ring size, engraving requests, and customisation specifications
Payment-related information necessary for order processing (processed via our third-party payment gateway)
Personal Data or other information relevant to or required for providing the goods or services to you
The meaning of Personal Data will be as defined under relevant Indian laws

Notwithstanding anything under this Policy, as required under applicable Indian laws, we will not be storing any credit card, debit card, or any other similar card data of yours. Please also note that all data or information collected from you will be strictly in accordance with applicable laws and guidelines.

What We Do With the Data We Gather

We require this data to provide you the goods or services offered by us, including but not limited to, for the below set out purposes:

Internal record keeping
Processing and fulfilling your orders, including customised and made-to-order jewellery
For improving our products or services
For providing updates to you regarding our products or services, including any special offers
To communicate information to you, including order status, delivery updates, and after-sales service
For internal training and quality assurance purposes
To detect and prevent fraud

Who Do We Share Your Data With

We may share your information or data with:

Third parties, including our service providers (such as payment gateways, logistics and courier partners, and certification laboratories), in order to facilitate the provision of goods or services to you, carry out your requests, respond to your queries, fulfil your orders, or for other operational and business reasons.
Our group companies, to the extent relevant.
Our auditors or advisors, to the extent required by them for performing their services.
Governmental bodies, regulatory authorities, or law enforcement authorities, pursuant to our legal obligations or compliance requirements.

How We Use Cookies

We use “cookies” to collect information and to better understand customer behaviour. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to avail our goods or services to the full extent. We do not control the use of cookies by third parties. Third-party service providers have their own privacy policies addressing how they use such information.

Your Rights Relating to Your Data

Right to Review: You can review the data provided by you and can request us to correct or amend such data (to the extent feasible, as determined by us). That said, we will not be responsible for the authenticity of the data or information provided by you.

Withdrawal of Your Consent: You can choose not to provide your data at any time while availing our goods or services, or otherwise withdraw your consent provided to us earlier, in writing to our email ID: hello@avyaami.com.

In the event you choose not to provide, or later withdraw, your consent, we may not be able to provide you our services or goods.

Please note that these rights are subject to our compliance with applicable laws.

How Long Will We Retain Your Information or Data

We may retain your information or data (i) for as long as we are providing goods and services to you; and (ii) as permitted under applicable law, we may also retain your data or information even after you terminate the business relationship with us. However, we will process such information or data in accordance with applicable laws and this Policy.

Data Security

We will use commercially reasonable and legally required precautions to preserve the integrity and security of your information and data.

Queries / Grievance Officer

For any queries, questions, or grievances around this Policy, please contact us using the information below:

Merchant Legal Entity Name: AVYAAMI
Registered Address: Raheja Imperia Building, Shankar Rao Naram Path Marg, Lower Parel West, Mumbai – 400013
Support Email: hello@avyaami.com
Support Contact Number: +91 9136026676
Business Hours: 10:00 AM to 8:00 PM IST, Monday to Sunday

Refund & Cancellation Policy

At AVYAAMI, every piece of jewellery is crafted and, in many cases, made-to-order or customised specifically for the customer. Given the nature of our products, we follow the cancellation and refund policy set out below.

All Sales Are Final

All sales made through our website or otherwise are final. Products once sold cannot be exchanged, returned, or refunded, except as expressly provided under this Policy.

Order Cancellation

As all our jewellery is made-to-order or customised, cancellation requests will not be entertained once an order has been placed and confirmed, and once the advance payment (where applicable) has been received. No cancellation or refund shall be provided after the order has been confirmed.

Manufacturing Defects

Manufacturing defects, if any, must be reported within 7 days of delivery. Upon inspection, we will repair or replace the product, at our sole discretion, if the issue is determined to be a manufacturing defect.

To report a manufacturing defect, please contact our Customer Service team at the details below within 7 days of receipt of the product, along with photographs and a description of the issue. The request will be entertained once we have checked and determined the issue at our own end.

Damaged or Defective Items on Delivery

In case of receipt of a damaged or defective item, please report the same to our Customer Service team within 7 days of receipt of the product. The request will be entertained once we have inspected and verified the same at our end.

Products Not as Described

In case you feel that the product received is not as shown on the website or as per your expectations, you must bring it to the notice of our Customer Service team within 7 days of receiving the product. Our Customer Service team, after looking into your complaint, will take an appropriate decision at its sole discretion.

How Long Will We Retain Your Information or Data

Refund Processing Timeline

In case of any refunds approved by us, it will take 9-15 business days for the refund to be processed to the end customer, credited to the original mode of payment.

No Cancellation or Refund on Confirmed Orders

Save for manufacturing defects reported within the timeline set out above, no cancellation, return, exchange, or refund shall be provided on any confirmed order.

Queries / Grievance Officer

For any cancellation, refund, or defect-related query, please contact us using the information below:

Terms & Conditions

These Terms and Conditions, along with the Privacy Policy, the Shipping & Delivery Policy, and the Refund & Cancellation Policy or other terms (“Terms”), constitute a binding agreement by and between AVYAAMI (“Website Owner”, “we”, “us”, or “our”) and you (“you” or “your”), and relate to your use of our website, goods, or services (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy, the Shipping & Delivery Policy, and the Refund & Cancellation Policy). We reserve the right to modify these Terms at any time without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms of use:

To access and use the Services, you agree to provide true, accurate, and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of our Services and the website is solely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your requirements.
The contents of the website and the Services are proprietary to us, and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
You acknowledge that unauthorised use of the website or the Services may lead to action against you as per these Terms or applicable laws.
You agree to pay us the charges associated with availing the Services.
You agree not to use the website and/or Services for any purpose that is unlawful, illegal, or forbidden by these Terms, or Indian or local laws that might apply to you.
You agree and acknowledge that the website and the Services may contain links to other third-party websites. On accessing these links, you will be governed by the terms of use, privacy policy, and such other policies of such third-party websites.
You understand that upon initiating a transaction for availing the Services, you are entering into a legally binding and enforceable contract with us for the Services.
You shall be entitled to claim a refund of the payment made by you only in accordance with, and to the extent set out in, our Refund & Cancellation Policy. In case you do not raise a refund claim within the stipulated time, this would make you ineligible for a refund.
Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

Customised and Made-to-Order Jewellery

For customised or made-to-order jewellery, a 50% advance payment is required to confirm the order. The prevailing gold rate on the date of receipt of the advance payment shall be considered for gold pricing.
The balance payment must be completed prior to dispatch or delivery of the jewellery. Delivery will be made only after full payment has been received and realised. Payments made through cheque, bank transfer, or any other non-instant payment mode are subject to realisation.
We accept all major modes of payment.
All sales are final. Products once sold cannot be exchanged, returned, or refunded, save as set out in our Refund & Cancellation Policy.
Manufacturing defects, if any, must be reported within 7 days of delivery. Upon inspection, we will repair or replace the product, at our sole discretion, if the issue is determined to be a manufacturing defect.
The original invoice is mandatory for availing resizing, cleaning, or repair services.
Ring resizing is available at an additional charge, subject to the design and technical feasibility of the jewellery.
Shipping, handling, and insurance charges for delivery, repair, or resizing shall be charged on an actual basis, unless otherwise specified by us.
Jewellery damaged due to misuse, accidental damage, improper handling, normal wear and tear, exposure to chemicals, or repairs carried out by unauthorised persons may be repaired at our discretion and will be subject to applicable repair charges.
We reserve the right to amend these Terms & Conditions without prior notice.
All disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

For shipping and delivery terms, please refer to our Shipping & Delivery Policy.

Governing Law and Jurisdiction

These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Contact Us

All concerns or communications relating to these Terms must be communicated to us using the contact information below:

Merchant Legal Entity Name: AVYAAMI
GST Number: 27AMSPM5830G1ZO
Registered Address: Raheja Imperia Building, Shankar Rao Naram Path Marg, Lower Parel West, Mumbai – 400013
Operational Address: Same as Registered Address
Support Email: hello@avyaami.com
Support Contact Number: +91 9136026676
Business Hours: 10:00 AM to 8:00 PM IST, Monday to Sunday

Shipping & Delivery

For international buyers, orders are shipped via registered international courier companies, while for domestic buyers, orders are shipped only via registered domestic courier companies.

Orders are shipped within the delivery timeline agreed at the time of order confirmation, and the delivery of the shipment is subject to the courier company’s norms. Estimated delivery timelines are as follows:

Ready-to-ship pieces: 3 to 7 business days for domestic orders; 10 to 15 business days for international orders.
Customised and made-to-order jewellery: 10 to 20 business days for domestic orders; 15 to 25 business days for international orders, calculated from the date of design approval and receipt of full and final paymentor as informed while placing the customised order.

AVYAAMI is not liable for any delays in delivery by the courier company, and only guarantees to hand over the consignment to the courier company within the delivery timeline agreed at the time of order confirmation.

For customised and made-to-order jewellery, dispatch will take place only after full and final payment has been received and realised, in accordance with our Terms & Conditions.

Delivery of all orders will be made to the address provided by the buyer once the order is confirmed and an advance payment has been received.Delivery confirmation will be sent to the email address or phone number provided at the time of order. For any issues relating to shipping or delivery, you may contact our helpdesk using the details below.

Shipping, handling, and insurance charges shall be charged on an actual basis, unless otherwise specified by us at the time of order confirmation.

Contact Us

For any shipping or delivery-related query, please contact us using the information below:

Support Email: hello@avyaami.com
Support Contact Number: +91 9136026676
Business Hours: 10:00 AM to 8:00 PM IST, Monday to Sunday
Registered Address: Raheja Imperia Building, Shankar Rao Naram Path Marg, Lower Parel West, Mumbai – 400013